Bonnie R., Director, Clinical Operations/Laboratory Medicine The Hospital for Sick Children (Sick Kids) Toronto
Leo Munoz, CISSP, CISA, Senior Manager IT Internal Audit, ING Direct Canada (now Tangerine)
In part 1 of our Masterclass Series, you’ll learn how to use the “3 Vs of Communications” to gain a deeper understanding of both verbal and non-verbal communication. By mastering this theory, you’ll be able to intentionally create the right “vibe” in any communication scenario. Additionally, you’ll gain insights into the root causes of miscommunication in the workplace and learn effective strategies to minimize it.
In Part Two of our masterclass series developing People Management Skills, we will focus on the secret of being friendly, but not friends with your staff to delegate and lead successfully. We will explore strategies for building rapport and getting buy-in from your team, while protecting your reputation.
In Part Three of our masterclass series Managing Staff, we will focus on the secret of setting goals for employees, building trust, and giving feedback without offending them.
In Part Four of our masterclass series Managing Conflict and Difficult People, we will focus on the secret of dealing with difficult conversations and people while remaining centered, calm, and fair.
In Part Five of our masterclass series Persuading People, we will focus on the secret of using the most effective and influential keywords, phrases, and body language when pitching, selling, or otherwise persuading someone. Our goal is to achieve a win-win outcome, and we will explore strategies for doing so.